Whatever Happened to Customer Service?
If my blog a few weeks ago was more like a journal entry, this one is more like a rant […]
An Endless To-Do List (Of Learning)
I remember listening to a speaker mention that no one has ever uttered the words, “There, I’m finally all caught
Two Steps Forward, One Step Back
This post may seem more like a personal journal entry than a blog post, but I feel that the candor
The Difference Between Service and Hospitality
We often use the two above words interchangeably. However, I would submit that there is more than a subtle difference
Lucky Hank: Prologue Part II (Fiction)
Pen poised over the notebook, where Sandy had written the date and Dr. Gardner’s name after she had already written
Book Review: The Correspondent
Rarely does a fictional character in a novel I read stay with me for much longer than a day or
Lucky Hank: Prologue Part I (Fiction)
He stared straight ahead at the glass-encased reception window, nervously waiting for his name to be called. Other people were
As AI Increases, Our Imagination Decreases
One of the side effects of the movement to Artificial Intelligence is that it requires less of our own imagination
Spiritual Preparation for the Camino de Santiago
One of the most common questions that pilgrims ask each other when they are on the Camino is, “Are you