A “Purpose” Driven Year
If you remember from my “Word of the Year” post last June, I have started a habit of selecting a […]
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My Interview with Ron Jolly
I was recently interviewed by Ron Jolly, Northern Michigan’s favorite radio personality. Ron Jolly · Brian Ursu 12-22-25
Whatever Happened to Customer Service?
If my blog a few weeks ago was more like a journal entry, this one is more like a rant
An Endless To-Do List (Of Learning)
I remember listening to a speaker mention that no one has ever uttered the words, “There, I’m finally all caught
The Difference Between Service and Hospitality
We often use the two above words interchangeably. However, I would submit that there is more than a subtle difference
Lucky Hank: Prologue Part II (Fiction)
Pen poised over the notebook, where Sandy had written the date and Dr. Gardner’s name after she had already written
Book Review: The Correspondent
Rarely does a fictional character in a novel I read stay with me for much longer than a day or
Lucky Hank: Prologue Part I (Fiction)
He stared straight ahead at the glass-encased reception window, nervously waiting for his name to be called. Other people were
As AI Increases, Our Imagination Decreases
One of the side effects of the movement to Artificial Intelligence is that it requires less of our own imagination