Whatever Happened to Customer Service?
If my blog a few weeks ago was more like a journal entry, this one is more like a rant […]
Optimism
An Endless To-Do List (Of Learning)
I remember listening to a speaker mention that no one has ever uttered the words, “There, I’m finally all caught
The Difference Between Service and Hospitality
We often use the two above words interchangeably. However, I would submit that there is more than a subtle difference
Book Review: The Correspondent
Rarely does a fictional character in a novel I read stay with me for much longer than a day or
As AI Increases, Our Imagination Decreases
One of the side effects of the movement to Artificial Intelligence is that it requires less of our own imagination
My Knees Are My Achilles Heel, Here’s Why
I had an MRI done about 35 years ago due to acute pain. I spent many nights in fitful sleep
Golfing My Age: A New Birthday Tradition
Recently, I celebrated a milestone birthday. At a certain point, the years seem to come faster and faster than ever
Neuroplasticity and Language Learning
I took three years of Spanish in high school, all to no effect. Joan and I visited Spain a few
Original Content Written by a Flawed Human Being
I am committing to you, dear reader, to always be the voice behind these messages. However flawed that voice may