Whatever Happened to Customer Service?
If my blog a few weeks ago was more like a journal entry, this one is more like a rant […]
Sound Advice
An Endless To-Do List (Of Learning)
I remember listening to a speaker mention that no one has ever uttered the words, “There, I’m finally all caught
The Difference Between Service and Hospitality
We often use the two above words interchangeably. However, I would submit that there is more than a subtle difference
As AI Increases, Our Imagination Decreases
One of the side effects of the movement to Artificial Intelligence is that it requires less of our own imagination
Spiritual Preparation for the Camino de Santiago
One of the most common questions that pilgrims ask each other when they are on the Camino is, “Are you
Neuroplasticity and Language Learning
I took three years of Spanish in high school, all to no effect. Joan and I visited Spain a few
Original Content Written by a Flawed Human Being
I am committing to you, dear reader, to always be the voice behind these messages. However flawed that voice may
The Sixties are the New Thirties, Redefining Aging
My image of the sixties from my childhood (in the 1960s) was that of an old man with an Afghan
One Door Closes, and 33 Years and 13 Days Later, Another Door Closes, Or “The Empty Nest”
My wife and I recently became empty nesters after a fairly lengthy, but deeply enjoyable, run. We find ourselves in